What is Integrated Service Management (ISM)?

Integrated Service Management (ISM) is comprised of outsourcing activities that are peripheral to the client’s core business and daily operations. The goal of an ISM is to provide clients a lean, fully transparent, materials management process integrated with their supply base centered on the clients cost reduction initiatives.

The predominant role of an ISM is to remain SUPPLIER, BRAND AND EQUIPMENT NEUTRAL.  By removing conflicts from the supply chain and properly evaluating core partners (i.e. product, service and equipment providers), an ISM is better equipped to achieve the objectives established by the client.

What services can SmartMRO provide?

Our services offering is comprised of on-site management and task orientated staffing or off-site consultative regarding any processes associated with materials management, including : 5S and storeroom organization, inventory management of storerooms, FSL’s and point-of -use locations, procurement services, supplier evaluation and rationalization, providing detailed reporting and analytics or tracking process improvement and standardization programs .

Though a collaborative process with each client, we provide a Statement of Work proposal that outlines a cost effective path towards lower cost.

What are the components of a SmartMRO client engagement?

Components of a SmartMRO engagement included in the Statement of Work (SOW) may include:

  • Non-Disclosure Agreement (NDA)
  • Process Gap Analysis (PGA)
  • Service Level Agreement (SLA)
  • Data License Agreement (DLA)
  • FTE Analysis / On-site Staffing Model
  • Consulting Agreement
  • Cost Improvement (CI) Requirements
  • MBE/Diversity Requirements
  • Inventory Reduction Requirements
  • Fee schedule for management services and technology

What industries and size of business utilize our services?

Changes in business models, needs and process require a flexible technology solution. The SmartMRO system design is flexible, meeting the business needs of a single location company to those of a global enterprise with multiple divisions in multiple countries. SmartMRO is a solution-based materials management system.  Simple configuration allows for rapid adaptation to new business practices, new equipment, or new product lines without high cost or risk.

SmartMRO team members bring extensive industry experience and skill-sets to your organization.  We have streamlined processes, optimized inventories and lowered costs at clients in the following industries:

Aircraft · Automotive · Chemical · Construction Materials · Steel · Consumer Products · Defense · Electronics · Food/Beverage · Mining · Petroleum/Oil Refining · Packaging · Pulp and Paper · Tool/Die/Mold · Utilities/Energy

What factors should be considered when evaluating an Integrator?

Evidence of skills, experience and commitment to improving the supply chain process.

  • Best in class software and process automation tools
  • Impartiality regarding suppliers, brands and equipment
  • Financial strength
  • Client-centric philosophy